Travel and Luggage
What To Do About Lost Or Damaged Luggage
Our airlines work hard to provide great service to travelers all over the world. It’s not an easy job and, overall, they do it pretty well. But once in a while, your luggage might be run over on the tarmac or loaded into the belly of the wrong plane. It’s not long before you realize what’s happened, and many a trip has been ruined by such an experience. When you go to baggage claim to pick up your luggage, be sure to check for damage right away. If your luggage appears to have been opened, check your belongings for damaged or missing items.
Make sure that you report damaged or missing items immediately to the baggage handlers. Most airlines have claims offices for lost luggage. If your luggage is lost, immediately go to the claims office and fill out a report. It’s a good idea when packing your luggage at home to list of every item and take pictures when you are done packing, in case you have to prove the contents of your luggage. Keep the list and pictures in your carry-on luggage.
If your luggage was not properly handled by your airline, you have the right to seek reimbursement. Let’s say there’s a new rip or a missing wheel that wasn’t there when you checked the bag. They may either fix it for you if the airport has an on-site luggage repair shop, or the airline may even give you replacement luggage right away. But if your complaint is about some minor scratch or dent, this is considered normal wear and tear and you should not expect to be reimbursed. The same goes for fragile items you have packed into your luggage. If the item is in it’s original container, you have a chance, but if you wrapped that priceless glass item in your sweater, you’re out of luck. Most airlines have cutoff periods for submitting complaints, some 24 hours post- flight, so submit your claim immediately. Airlines estimate the value of the contents of your luggage based on your report. This is where your list and pictures come in handy. They may deny claims that seem “padded”, or may ask for documentation via sales receipts to prove you owned the items.
The moral of this story is, think and plan ahead to minimize ruining your trip over luggage woes. To find out further information, log onto the Internet.
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